Archive for the ‘ At&t Jobs ’ Category

at&t Big Data opportunities

AT&T is seeking candidates for the unique opportunity to work with our massive, heterogeneous, data set.  Our group has been tasked with creating a culture within a culture; a new team with a startup mentality focused on making big data and its thoughtful use a company imperative.  You will not be yet another cog in a large internet company with a pre-existing big data machine.  You will not be driving questionable business ideas, with no resources, for a startup.  This is the opportunity to make a difference in a fortune 100 company, take advantage of AT&T’s huge resources, play with a truly unique proprietary data set, and see your creative ideas turned into real businesses.

Our data science team works as a collaborative, fast-paced, group responsible for testing hypotheses, building proof of concepts, and turning creativity into products.  We work on a mix of top-down and bottom-up projects, and are open to any ideas that can help AT&T leverage its exo-bytes of data to improve existing business lines or drive new business initiatives.

We are assembling teams to drive new and innovative ideas to our business units and our locations are in the heart of where business is happening: Palo Alto, San Francisco, Plano and Atlanta. The teams will consist of Subject Matter Experts, Data Scientist, Software Engineers, Business Analysts and other roles, resources and tools the team deems necessary for success.

You can check out our opportunities by going to  While there, if you find something of interest, apply and one of our Talent Attraction Managers will reach out. Or, if you’d just like to find out more information about Big Data and AT&T, you can send us an Email to and we will have one of our folks contact you.

We hope to hear from you soon. Make it a great day!


AT&T Big Data

Sr QA Developer – At&T Big Data – Plano or San Francisco




The Senior QA Engineer will focus on creating and executing test plans and automated test scripts for various systems and applications. Should have strong communication and analytical skills and a solid technical background. Responsible for a significant investment effort to build and adopt best-in-class test automation framework that amplify the impact of our processes. Continuous testing via automation is at the core of our software development process; s/he must be both a leader and an enabler for efforts to expand the use of test automation across the division via evangelizing and education.



We are looking for someone who is excited about the agile development process, believes in the goal of testing software with software, and is committed to driving quality using agile best practices. The ideal candidate will have expertise with performance testing, load testing, functional testing, unit testing, integration testing and regression testing of consumer applications. S/he will be familiar and comfortable with scrum, or TDD methodologies, as well as experience with and an appreciation of modern web application frameworks, such as Ruby on Rails or Java. DWH and Hadoop experience, developing scripts in Scala or equivalent is a plus. It goes without saying that s/he needs to bring a firm understanding of QA’s role in the iterative software development life cycle that is at the heart of agile engineering, as well as a mastery of testing strategies/techniques for white-, black- and gray-box QA.



Essential Duties and Responsibilities:

  • Build a high-performance, high-throughput performance testing system to not only perform performance regression testing from release to release, but also to determine the maximum throughput of each platform or product.
  • MUST possess extensive experience is writing SQL code to conduct backend validations.
  • MUST possess deep understanding of datawarehousing concepts.
  • MUST have basic Unix scripting capabilities(Editing files, copying files, grepping files etc).
  • MUST have experience validating front end UI versus backend data in testing a web based application.
  • Take ownership of the automation initiative and drive the conversion of manual test
  • Be able to identify and point out areas that are prime candidates for automation and provide solutions.
  • Work closely with Test Engineers to evaluate automation test coverage
  • Evaluate software requirements, and integrate automation scripts
  • Develop detailed test plans against design and technical specifications
  • Execute automated and manual test scripts


  • 10 years of QA experience with an exposure to test driven development
  • Experience with serverside and API applications, preferably in Java, and database infrastructure such as Oracle 11g, Hadoop
  • Experience with agile software development – TDD, scrum, continuous integration
  • Extensive background in QA methodologies and experience developing and executing comprehensive test suites, including test plan and test case management
  • Experience launching high-volume, high-availability, 24×7 applications
  • Mastery of basic Internet services (you know what DNS is and how to use it) and Linux system basics (you know what grep is and how to use it)
  • Experience with Object Oriented Programming (esp. Ruby, Java, Scala); able to not only read and understand code, but to write code
  • Understanding of standard software debugging tools: profilers, tracers, debuggers, leak-checkers, etc.
  • Experience with test automation & load testing tools (jMeter etc)
  • Experience with modern IDEs (Eclipse, IDEA, XCode, RubyMine etc.)
  • Experience in test automation and test automation tools
  • Experience with open source software
  • Database or SQL experience is a must
  • Demonstrated ability to handle/organize multiple complex technical projects simultaneously
  • Strong analytical and troubleshooting skills, as well as excellent written and verbal communication skills, and strong interpersonal skills
  • Must be able to work both independently and as part of a team, and thrive on technical challenges



  • Bachelor’s degree in CS (or related) or equivalent industry experience.

Hadoop Developer – at&t Big Data Team – San Jose or San Francisco

We’re looking for an expert Hadoop developer, experienced with processing large data sets.  As part of our Big Data team, you’ll collaborate with a talented team of data scientists and developers to build large scale applications that will impact real world problems


If you’re an experienced Hadoop Developer who loves designing and working with large data sets, then this is the position for you. You’ll collaborate with others to translate highly technical information into innovative solutions for our entire business. Ready to dig in? Start making an impact now.


Perks include working with the latest technology in a collaborative work space and a casual dress code. Just bring your expert coding skills, a love for problem solving and your most innovative ideas.


If this sounds like you, check out the responsibilities:


·         Developing Big Data technologies such as Hadoop, NoSQL, text mining and others

·         Writing code, completing programming and documentation, and performing testing and debugging of applications

·         Interacting with data scientists and industry experts to understand data needs

·         Requires experience working with very large data sets and knowledge of building programs that leverage Hadoop and MPP platforms

·         Understanding of tools like MapReduce, Sqoop and Flume

·         Knowledge of Big Data technology and tools with the ability to share ideas among a collaborative team


Phoenix – Cisco/Nexus Sr Consultants – at&t Consulting

Key Roles and Responsibilities:

  • A minimum of five years experience in the design, implementation and operation of integrated, multi-vendor networking solutions.
  • Must have Data Center migration experience, including experience and responsibility for the layer1-3 architecture, design, and implementation.
  • Must have solid documentation skills (Visio especially) and provide evidence of prior documentation completed
  • Must have engineering and support experience for Cisco products in general and these products specifically:
    • Nexus 7K
    • 6500
    • 3750
    • ASR1000
    • 7200
  • Must have WAN experience with MPLS VRF Lite, and experience with EIGRP, OSPF, and BGP routing protocols
  • Experience  and demonstrable skills with FlexPod and/or VBlock virtualization is preferred
  • Experience and demonstrable skills with Cisco WAN accelerators and Cisco firewall products are preferred

Genesys Sr Consultant – Dallas -AT&T Consulting

This person is primarily responsible for integration of the contact center environment subsystems, test plan completeness and testing approach for the combined contact center environment. The individual will work closely with the project managers already engaged in the contact center project and will work in alignment with the program management office. Typical work activities for the project manager role include:

  • Technical participation and technical liaison across AT&T and customer teams.
  • Provide technical guidance regarding the CRM agent technologies in scope, including SalesForce and Zoom call recording.
  • Assist with e911 requirements design and implementation
  • Review and recommend updates to the implementation project plan.
  • Participate in weekly project status meetings.
  • Determine any gaps for the solution functionality against the current needs analysis.
  • Perform analysis of the proposed contact center architecture against the needs analysis.
  • Perform analysis of the proposed contact center implementation roadmap.
  • Perform analysis of the contact center contracts proposed for the solution and services implementation.
  • Assist with analysis of planned end state documentation to meet on-going management requirements.
  • Assist with Technical Design packet that should include Technical Design Specifications including but not limited to call flow diagrams, data definition documents and other documentation addressing implemented custom features.  This packet should also include the user and system regression test plans.
  • Assist with Change Control and configuration management documents, identifying the policies and procedures as well as the technical documentation to support a robust Change Control process.
  • Review maintenance documentation that should document processes to monitor and maintain the system once it is in ’steady state’.  This packet should document procedures to make routine changes (such as agent, skill or minor call flow changes), as well as the policies and procedures to document and control updates to the system.
  • Assist in developing and executing system and user test plans of components, features, call flows and functionality as needed.
  • Informal mentoring and technical knowledge transfer of system best practices and system support processes.
  • Provide Subject Matter Expertise (SME) on the architecture and subsystems associated with the Genesys and SalesForce contact center platform.
  • Review test plans for accuracy, applicability and completeness
  • Review test results for completion
  • Work with project team staff to ensure integration points are well defined and understood
  • Assist with pre-cutover support to subsequent deployment phases.
  • Assist with Day One operational support following the go-live date for subsequent deployment phases.
  • Troubleshoot system and applications in steady state as an augmentation to the preliminary interface of formal support resources.
  • Review and advise the team on the creation of as-built and support documentation of the combined contact center/voice solution and applications.

Microsoft UC Sr Consultant/Architect – at&t Consulting – USA

AT&T Consulting Lync

AT&T Consulting Solutions

Microsoft Unified Communications Architect
General Qualifications
A seasoned and strategic thought leader in large scale multi-vendor Unified Communications (UC) solutions.  Require full life cycle architecture, design and deployment expertise.
Role Overview

  • Engage in key engagements and lead teams in the delivery of AT&T Consulting UC  service portfolio
  • Ability to manage and exceed client expectations for delivery including facilitated meetings, whiteboard sessions, presentations, deliverables and weekly communications with client and engagement managers on status and health of the projects.  Strong business acumen and strategic customer interaction, including workshops and Strategy and Roadmap deliverables is key.
  • Deliver and lead strategy, readiness and other assessments, architecture and complex multi-vendor integration services.
  • Support Unified Communications Practice initiatives as a collaborative team.  Foster the development of standardized templates and Knowledge Management artifacts to improve field self-sufficiency.

Education and Certifications

  • Hands-on experience in UC for large, complex, and multi-vendor environments
  • 15+ years industry experience and 5 years experience in Microsoft Technologies Consulting (Active Directory, Exchange & Lync)
  • Strategic IT Consulting experience
  • Strong documentation skills
  • Bachelors Degree or Equivalent
  • Industry certifications applicable to UC
  • Must have a strong Microsoft UC Voice Specialization
  • Microsoft Certified Master and/or Microsoft Certified Architect (desired)

Business and Technical Skills

  • Microsoft Lync 2010/2013 architecture, design and deployment expertise
  • Participated in past Microsoft programs and training including Voice Partner Program, TAP, Lync Ignites, and other Microsoft Programs
  • Lync 2010/2013 Architecture, Design and Integration experience
    • Multi-vendor integration with:
      • TDM to IP based voice solutions, including Cisco, Avaya, Siemens
      • Conferencing solutions such as Cisco, LifeSize, Polycom, and SMART Technologies
    • Voice and messaging integration with Microsoft Lync premise, Lync Online and Hosted/Managed Services
    • Unified Messaging experience with Avaya, Cisco and Microsoft solutions
    • Deployment experience with media gateway including ACME Packet, AudioCodes and Sonus
    • SIP Trunking
    • Customer use case scenarios
    • Data center network re-engineering
    • Internet access engineering
    • WAN acceleration and content distribution
    • QoS, Multicast, IP traffic engineering (desired)
  • Outstanding written and verbal communications skills with experience in VP and CxO level interaction and facilitation of diverse groups and stakeholders.
  • Distinguished interpersonal skills and responsiveness supporting customers
  • Ability and wiliness to assist sales and field management in expanding and development of new business opportunities

at&t Senior Cloud and Data Center Transformation Consultant – Based out of any major US City



  • Seasoned Cloud Architect level resource with extensive Consultative experience positioning Professional Services to help Fortune 500 customers migrate business applications to IBM and AT&T Cloud architectures.  Works in close partnership with core account teams and overlay sellers to discern customer needs and develop custom consulting scope inclusive of application discovery, workload characterization, high level solution alternative development, and migration planning.

Technical Skills:


  • Strong HANDS ON technical background in Cloud and Data Center Transformation design and deployment as well as storage architecture and deployment with significant experience in two or more of the following disciplines:
  • IBM Technologies                       i,p,x and zSeries servers, XIV storage, WebSphere and DB2 software structure
  • Advanced Infrastructure             (LAN/WAN, routing/switching)
  • Data Center                                (optimization, consolidation, engineering, migrations)
  • Security                                       (strategy, roadmap, risk, governance, architecture, policy)
  • IT Service Management             (strategy, roadmap, architecture, implementation)
  • Contact Center                            (strategy, roadmap, application, optimization)
  • Unified Communications             (roadmap, readiness, life-cycle, IPT, integration, Microsoft UC)
  • IT Transformation                        (framework, roadmap, strategy)
  • Has direct knowledge of synchronous and asynchronous data replication utilizing technologies such as Concurrent SRDF, XRC and MetroMirror
  • Understands how orchestration and federation platforms integrate with “as-a-service” offerings.
  • Has direct knowledge of Business Continuity and Disaster Recovery approaches.


  • Initial focus on technical pre-sales and service methodology/delivery approach development which will evolve into a 100% billable field role within year 1, delivering life cycle AT&T Consulting services
  • Partners with sales and delivery teams, develops and strengthens relationships with regional IBM teams
  • Focuses on developing relationships with Customer CIO’s, CxO, and Lines of Business Owners (HR, Marketing, Finance)
  • Owns the “Art of What is Possible” strategy from an IBM-AT&T Cloud Services perspective
    • Delivers executive presentations on Cloud and Data Center Transformation strategies for multiple service technologies
    • Owns strategy sessions with clients that identifies, shapes  & develops potential solutions
    • Provides strategic & technical direction to solve customer’s business problems.
    • Writes Statements of Work
  • Has direct relationship with IBM and IBM’s key partners/vendors, which includes a leadership role in various technology areas to facilitate the development of full, robust customized solutions.
  • Shapes Customer Technical Vision and Strategy with respect to Cloud and Data Center Transformation services
  • Writes white papers, technical strategy documents and develops repeatable industry solutions.
  • Provides market sensing input to the AT&T Product and Marketing teams
  • Subject Matter Expert for Customers as well as AT&T Sales, Service Delivery and Technical organizations
  • Key contributor to the Technical Knowledge Share Community Portal
  • Develops TCO/ROI models for IBM and AT&T’s custom/complex Cloud and Hosting and Applications Services teams
  • Develops technical selling strategies for advanced Cloud and Data Center technologies


  • Willing and able to travel on average 75%
  • Requires a bachelor’s degree in computer science or related degree in Science, Engineering, Electronics, Telecommunications, IT disciplines or Business Administration.
  • Certification as an Enterprise Architect preferred.  Minimum 10 years working experience in design, implementation and management of global enterprise network systems for a service integrator, global management consulting, technology services, or outsourcing company.  Proven history of building Trusted Advisor relationships with strategic clientele
  • Attention to detail required ensuring effective planning, implementation and execution
  • Outstanding written and verbal communication skills, “boardroom” presence
  • Experienced in leadership, conflict management, and possesses the business acumen needed to discern key business drivers, and financial knowledge to development return on investment models.
  • Has written write papers, technical strategy documents and developed repeatable industry solutions.

Big Data Scientist – AT&T – anywhere USA

“Big Data” Scientist


 A seasoned Data Scientist with extensive customer facing experience, capable of applying analytics across large
and complex data sets in order to derive meaningful insights into consumer behaviors, and deliver those insights
in a consultative manner to help businesses grow revenues and improve their customer experience.
 Presales support and post sales delivery on billable customer engagements, designing and implementing
processes and layouts for complex, large-scale data sets used for modeling, data mining, and research purposes.
Designs and builds large and complex data while thinking strategically about uses of data and how data use
interacts with data design. Designs and implements statistical data quality procedures for new data sources.
 Takes direction from the Practice Leaders of AT&T Consulting, helping to monetize Big Data experiences and
capabilities into the AT&T Consulting portfolio. Shares market understanding and competitive insights in order to
refine the Consulting offers.
 Interacts with AT&T Labs and IT staff in order to better align Consulting offers with the core AT&T offers, stay
abreast of product roadmaps and development priorities, and better articulate AT&T experiences in order to
establish customer credibility in pre-sales interactions.
 Performs data studies and data discovery for new data sources or new uses for existing data sources.
Implements software required for accessing and handling data appropriately. Implements and hands off data
checking and updating procedures to customer teams.
 Performs statistical analysis with existing data sets in R programming language, but also with other statistical
packages such as SAS, SPSS or Weka.
 Develops ways to visualize reports and findings in meaningful and creative ways which serve both the business
and technical audience.
 Researches and implements software and hardware related to mobile technology, and network based APIs such
as location based services. Partners with 3rd party firms where needed to develop solutions that meet customer
General Qualifications:
 Willing and able to travel
 Education: Bachelors of Science in Information Systems Technology, Computer Science or Engineering preferred.
 Outstanding written and verbal communication skills
 Previous experience in Consulting preferred.
 Possesses the business acumen needed to discern key business drivers across a variety of industries, including
 Experienced in leadership, conflict management
 Has written white papers, technical strategy documents and developed repeatable industry solutions.
Technical Qualifications:
 Experience with data mining techniques and practices (filtering, classification) and analytics functions (over,
median, rank)
 Capable of presenting outcomes of Analytic Models and Iterations in a format easily understood by business
 Applies rigorous experimentation and iterative analytics to create simple but practical Data Products
 Understands the principles of experimental testing and design, including population selection and sampling
 Deep insights into statistical data model development and self-learning models
 Able to write, test and execute R programming language code.
 Experience with statistical modeling and simulation tools like R, SAS and SPSS
 Familiar with machine learning frameworks like Mahout and data mining algorithms like Bayesian and Clustering
 Experience working with very large data sets, grouping together data and visualizing results
 Familiarity with extracting data from Hadoop using frameworks like Hive and from MPP platforms
 Prefer experience with some Java / python / simple map-reduce jobs development.
 Adept at mathematical reasoning
 Applies scientific experimentation to business problems

Contact Center Sr Consultant – Minneapolis

AT&T Consulting

AT&T provides CC support by staffing the client CC ICM/CVP team with certified/qualified resources. AT&T provides engineering and technical services to plan, design, and implement application changes or additions to this contact center solution based on Cisco’s Intelligent Contact Manager solution located in the Customer’s primary data center in Minneapolis, Minnesota.

Within scope for the ICM/CVP scripting support service is:
* Applications/Configurations/Scripting dedicated to ICM/CVP
* Applications/Configurations/Scripting with a CVP/ICM dependency, where no other system/process utilizes the same dependency

Specific examples that are within scope include:
o ICM Scripting
o CVP studio scripting
o Custom Java w/in the CVP applications
o Dialer campaign management
o Dedicated web services that only CVP uses
o Dedicated DB’s used in ICM/CVP scripting (includes standalone and ICM SQL DB’s; CVP Informix DB’s)
o Tomcat configuration (as part of the CVP platform)
o Integration from ICM to 3rd parties that is wholly configured and managed from within the ICM/CVP platform (e.g.. Application Gateway, ICM Gateway, ACD connectivity, etc.)

Specific examples that are out of scope include:
o CTI applications/desktop apps (Support for data to the PG and help w/ integration is within scope, but the apps themselves are out of support scope)
o Web services that are shared between ICM/CVP and other client applications outside of the ICM/CVP infrastructure
o Databases utilized by CVP/ICM that are outside of the CC domain or are hosted on non CVP/ICM servers

CVP/ICM is not an ‘exclusive/stand-alone’ platform. It will always have integration to applications/platforms supported outside this team. ATT partners with the client and its support teams to deliver effective call routing and treatment to client customers. Under direction of client CC Senior Managers and AT&T Staff, the AT&T service includes planning, scripting configuration, design, operational support and other responsibilities assigned by the client CC Senior Manager, as follows:

Planning – Provide planning and project coordination assistance for ICM initiatives (day to day operations, upgrades, implementations, administration, testing) including:
a. Gather, develop and convert business requirements into call-flow designs and ICM scripts, test call flows and scripting logic to verify that it meets the business requirements
b. Determine and establish business rules, skill groups, etc.
c. Translate business requirements into detailed system requirements for ICM, PBX, IVR, and carrier systems.
d. Participate in call routing optimization from cost and quality perspectives.
e. Coordinate ICM projects/initiatives and assist in development of project planning and implementation timelines for projects that include ICM and other Cisco UCCE components.
f. Documentation services

Scripting Configuration – Review scripts to identify areas of opportunity for call routing optimization, review, tune-ups and scrubs of unwanted configuration information, including:
a. Analyze current Call Routing Scripts performance against key metrics (ASA, service level, abandons, utilization, etc.)
b. Measure and report on actual vs. objectives
c. Validate call routing formulas
d. Evaluate and document call routing for operational gaps/enhancement opportunities
e. Coordinate activities with the other departments and outside vendors regarding call flow development
f. Proactively identify problem areas
- Recommend, prioritize and implement improvements to formulas with deficiencies;
- Recommend, prioritize, and implement alternatives for agent availability and queuing Recommend, prioritize and implement improvements or alternatives to scripts to handle fluctuations in call volumes and/or agent resources
g. Enhance call tracking in routing scripts for data capture and reporting
h. Perform integrity checks and clean up

Design – Review and analyze script layouts to identify areas of opportunity to improve script design, including:
a. Consolidate or expand call types, numbers and scripts
b. Implement “go-to” and “call-type” script nodes for ease of administration and management
c. Design and implement new ICM scripts including scripts using advanced routing – for example, database lookup – with a focus on capturing reporting data and screen pops
d. Scripts for enhanced monitoring capabilities;
e. Designing and implementing Custom Functions for ease of Script formula management. A Custom Function represents an expression that can contain parameters that receive values when the function is called.

Operational Support – Review operations and identify opportunities to use ICM administrative scripts and ICM call routing scripts to improve control and redirect call delivery in situations where unexpected events and resource availability issues have occurred. Identify, resolve and report on the where, when and why of network default routing and other areas including:
a. Identify, design, and implement ICM administrative scripts to enhance the handling of opening/closing of centers, hours of operation, emergency conditions, ramp-up and ramp-down down times, outages such as VRUs, and peripheral gateway’s and to provide default routing, redirection of calls from one skill group to another or from one ACD site to another with post-routing functionality.
b. Time of day and day of week script management to apply

Executive Director – Customer Solutions Design – at&t Mobility

Business to Business Customer Experience Design

Executive Director – Customer Solutions Design (Level 4)

ATT mobility is hiring for a leadership role for business to business customer experience design!  Are you highly innovated and able to make connections across strategy, design and human factors?  Do you have a passion and experience in creating customer experience design ideas, bringing them to life and solving complex customer problems through innovative design principles?  Do you know how to showcase your ideas, storyboard and even animate your ideas to bring them to life?  If you have extensive experience in these areas, want to lead a design team and are able to solve complex customer problems this is the right job for you!

Job Overview

Work with cross functional teams and product to ideate new customer experience design solutions.  Implore design principle thinking leading teams to solve complex customer experience problems.  Analyze data to determine how we may improve customer experience and work to develop the future vision for various product families ensuring a solution focused approached.  Manage multiple customer experie3nce design tracks.  Ideate new projects, prototype in fast track development environment and prove out CX design concepts including associated financials and impact to CX metrics.  Build CX framework for product to follow to improve product ideation process.  Coach, mentor and train other ATT colleagues to become CX designers.

Skills and Attributes

  • Demonstrates critical thinking skills and the ability to make connections across business strategy, human factor disciplines, program mgt and design disciplines.  Ideal candidate will also possess engineering skills.
  • Curious and insightful
  • Has led complex design from scratch or redesign efforts from a customer experience perspective. Candidate should demonstrate experience through providing examples of individual contributions including design thinking, creative and/or prototyping examples of work.
  • Deep critical thinking skills
  • Are comfortable with ambiguity and making sense of confusion
  • Has a passion for learning, working with others and staying connected to industry
  • Strong communication skills demonstrated in written manner and other multi-media’s
  • Thinks about the details and the big picture.
  • Has direct management/leadership experience (4+ yrs) with the ability to develop and lead others both directly and cross functionally.
  • Has a Bachelor’s or Master’s degree in design, business, business strategy, engineering or related social science discipline
  • Has 5 or more years of directly relevant experience in design and strategy.

Get every new post delivered to your Inbox.

Join 70 other followers