Contact Center National Practice Lead

CC Dallas

 

AT&T Consulting NPL

 

 

Practice Director, Contact Center Consulting Services

General Qualifications

A seasoned and creative thought leader with extensive and large scale architecture and

deployment experience in Contact Center transformation. Has a proven track record of developing

complex, multi-vendor Contact Center solutions, and the ability to drive new Contact Center and pull-
through revenues through dynamic customer sales interaction.

Role Overview

The AT&T Consulting Practice Director has several primary responsibilities:

 Builds immediate customer credibility through technical presales support on strategic sales

opportunities. Leads executive customer interactions, and can develop and facilitate Whiteboard

Sessions and customer workshops. Is viewed as a Trusted Advisor by customers.

 Is directly responsible for driving $4-6M of Consulting revenues. Develops Consulting Statements

of Work (SOWs) and supports larger RFP responses in coordination with other arms of AT&T.

 Sets the strategic direction for the Consulting Contact Center service portfolio, incubates new

offerings, and coordinates with the roadmap of other related AT&T offerings.

 Establishes and maintains strategic vendor alliances for 3rd party delivery augmentation of the

portfolio.

 Provides delivery leadership in an engagement management / steering capacity, and part time (up

to 25%) strategic billing, such as in Strategy and Roadmap” engagements.

 Provide matrixed leadership to the field consultants for professional development.

 Maintains knowledge management repository to support sales and delivery.

Education and Certifications

 Bachelor’s Degree or Equivalent professional experience.

 Certified Professional: Certifications in Cisco, Avaya, and/or Genesys Contact Center solutions.

Cisco CCIE, Microsoft Skype, and MS Office 365 a plus.

Contact Center Experience

 15+ years contact center industry experience, including consulting experience in converged (IP)

solutions, and as SME leading contact center deployments for the global 500.

 Experience architecting and deploying a wide range of contact center solutions including IVR

application development, CTI integrations, SIP transformation/integration, recording/monitoring

services, customer experience analytics, real-time status notifications, and business and voice

continuity planning.

 Multi-vendor, multi-product expertise including current and recent offerings by Cisco, Avaya,

Genesys, Aspect, Edify and Interactive Intelligence.

 Knowledge of and experience with customer contact and channel strategy development across a

variety of industry verticals such as: financial, healthcare, manufacturing and retail.

 Cross-disciplinary understanding of infrastructure including: Mobility, LAN/WAN, IP Telephony,

Security including PCI, Service Management, and Contact Centers as a Service.

Consulting, Sales, Business and Interpersonal Skills

 Possesses a broad range of technical, sales, business, and interpersonal skills to quickly establish

credibility in the eyes of executive customer stakeholders.

 Has the business acumen to lead Strategy and Roadmap service delivery, including the financial

analysis to help customers justify investments and engage in follow-on scope.

 Excellent written and verbal presentation skills.

 Ability to travel up to 50%.

 Proven partnership with sales and in developing strategic account plans.

 Leadership experience in matrixed environments to develop field practitioners.

 Ability to effectively cross-sell to create “pull through” revenues in managed services, transport,

security, and other solutions.

UC SIP Integration Sr Consultant – San Francisco

AT&T ConsultingWe have multiple full time opportunities for UC/SIP SME’s.  These positions will be within the most elite technical professional services team in the United States.  You will be challenged and have the opportunity lead, architect and deliver the most advanced solutions in the United States.   Make the move for your future!

15+ years of experience in planning, designing and deploying complex telecommunications and data infrastructures. Background includes business thought leadership and needs analysis, solutions design, infrastructure and application implementation, management and operational process development, troubleshooting and documentation.  Possesses strong analytical and problem solving skills, the ability to maintain positive attitudes through effective team building, enjoys mentoring others, and consistently produces at a high level of productivity. Very good oral and written communication skills

  • LAN/WAN expertise – Intermediate
  • Routing & Switching knowledge – Intermediate
  • Cisco Unified Communications Manager (UCM) Operation and Configuration  – Expert
  • Cisco Unified Communications Manager (UCM) trouble-shooting and diagnosis – Expert
  • Cisco IOS Voice Gateway – Expert
  • Sonus/Acme Packet/AudioCodes/Cisco CUBE Session Border Controller Design/Implementation – Expert
  • Diagnosing diverse call flows (SIP, SCCP, Q.931, T.38, Modem pass thru/relay protocols, Wireshark captures, Realtime Transport Protocols (RTP)) – Expert
  • Quality of Service (QOS) knowledge – Expert
  • Alternative solutioning if design is compromised by unknowns – managing architect for large complex organizations SIP transformation – Expert
  • Legacy PBX interaction – Expert

NYC ITSM Architect

•        Fluent knowledge of current day ITSM management technologies and best practices as they are applied to process, workflow and procedure development, incorporation and enhancement, specifically:

•        HP OM, NNMI

•        BMC ITSM Remedy Suite

•        Strong program management skills that can facilitate cradle to grave program execution and milestone satisfaction

•        Strong teaming and collaboration skills and expertise

•        Hands-on expert level experience working with functional operations architecture

•        Hands-on experience working on NOC Planning, Designing , Building

•        Service Catalogue Development

•        BS or MS in IT or 10+ year’s experience

•        ITSM Certification

•        Intermediate level administration and customization for the BMC ITSM suite with strong past experience focus on form development, workflow design, general administration duties and programming pertaining to these applications

•        Intermediate level expertise on base ITSM application suite design following the direction of an ITIL process and BMC ITSM architect

•        Intermediate level expertise with MSSQL or other DBMS supporting the BMC ITSM suite of products

•        Intermediate to strong working knowledge of IT service management and operations architecture (people, process and technology)

•        Knowledge of current NMS, Element and ITSM vendor solutions from HP

•        Adaptability to a very dynamic and challenging working environment

•         Strong IT (NOC) enterprise operations acumen pertaining to the incorporation of practical experience and expertise in developing functional operations architecture that uniformly links resources, processes and management technology platforms together in a converged COE (Centers of Excellence) operating model. Candidate must possess strong process to operations management technology mapping/realization experience and be fluent in workflow orchestration design and implementation experience, with specialization in one or all COE disciplines (NOC operations).

•        Strong vision setting, concept articulation and exceptional communications skills (presentation and written) that would facilitate effective partnering with both client and internal executive and technical leadership teams

•        Fluent knowledge of current day ITSM management technologies and best practices as they are applied to process, workflow and procedure development, incorporation and enhancement

geek it

Hiring UC/SIP Sr Level Consultants – Manhattan – Fulltime big bucks

nyc

We have multiple full time opportunities for UC/SIP SME’s.  These positions will be within the most elite technical professional services team in the United States.  You will be challenged and have the opportunity lead, architect and deliver the most advanced solutions in the United States.   Make the move for your future!

15+ years of experience in planning, designing and deploying complex telecommunications and data infrastructures. Background includes business thought leadership and needs analysis, solutions design, infrastructure and application implementation, management and operational process development, troubleshooting and documentation.  Possesses strong analytical and problem solving skills, the ability to maintain positive attitudes through effective team building, enjoys mentoring others, and consistently produces at a high level of productivity. Very good oral and written communication skills

  • LAN/WAN expertise – Intermediate
  • Routing & Switching knowledge – Intermediate
  • Cisco Unified Communications Manager (UCM) Operation and Configuration  – Expert
  • Cisco Unified Communications Manager (UCM) trouble-shooting and diagnosis – Expert
  • Cisco IOS Voice Gateway – Expert
  • Sonus/Acme Packet/AudioCodes/Cisco CUBE Session Border Controller Design/Implementation – Expert
  • Diagnosing diverse call flows (SIP, SCCP, Q.931, T.38, Modem pass thru/relay protocols, Wireshark captures, Realtime Transport Protocols (RTP)) – Expert
  • Quality of Service (QOS) knowledge – Expert
  • Alternative solutioning if design is compromised by unknowns – managing architect for large complex organizations SIP transformation – Expert
  • Legacy PBX interaction – Expert

Advanced Infrastructure Lead Consultant – NYC or Jersey – FTE

CCIE-10_BW

JOB TITLE: Senior Consultant

PRACTICE: Advanced Infrastructure

JOB DESCRIPTION

 As a member of a team of advanced infrastructure consultants and senior consultants,

you will use your in-depth knowledge of networking to design and implement solutions for

our clients.

 Responsible for consulting project activities from client identification through final

invoicing.

 Fulfills billable consulting service projects.

 Acts as the subject matter expert within a specific discipline.

 Typically leads an engagement team, consisting of other Consultants and/or Sr.

Consultant, or may be the sole consulting resource on a project.

 Technical responsibilities include problem identification, system architecture definition,

hardware/software specification and/or design, implementation, testing, client training,

and deployment.

 Typically viewed as a mentor or coach.

 Creates recommendation and implements new methods, techniques and /or procedures.

QUALIFICATIONS

At AT&T Consulting, you will be working with the best in the industry. Here is what you should

bring to the table:

 5+ years experience in the planning, design and implementation of complex networks as

part of a large enterprise network team, or within the professional services or network

integration environments.

 Planning, design and integration of secure network technology.

 A can-do attitude and a serious desire to have an impact on your company and the

industry.

TECHNICAL SKILLS

 Thorough understanding of internetworking technologies and how technologies are

deployed in complex, global networks. IPv4 and IPv6 experience.

 WAN Expertise – Transport and Access Planning, Design and Deployment Experience

 LAN Expertise – Planning, Design and Deployment Experience

 IP Routing – Planning, Design & Deployment Experience

 DC Expertise – DC Core Network Planning, Design and Deployment Experience

o Experience in analysis and selection of transport and access technologies

including; MPLS, Private Line, Hybrid WAN, Internet Complex, Ethernet, Internet

VPN, Sonet/SDH & DWDM, and wireless.

o MPLS Integration including MPLS equipment & transport selection, QoS, MPLS

IP Routing and MPLS migration planning/transition

o Experience in equipment selection, sizing and detailed engineered design

o Data center expertise including core, distribution and segmentation

o Wireless equipment selection, sizing and detailed engineered design

o Layer 2 vs Layer 3 segmentation

o Virtualization using path segmentation (GRE, VRF-Lite, L3VPN’s, L2VPN’s)

o IP Routing Protocols – OSPF, BGP, M-BGP, EIGRP capabilities and

corresponding configurations.

o IP Addressing – NAT, DNS/DHCP, Address Summarization as it impacts IP

addressing and IP routing.

o Experience in analysis, design, engineering and deployment of DC core networks

built on legacy architectures and fabric enabled architectures.

o Experience with Load Balancing, DNS/DHCP, NAT, WANx and Proxies

o Experience with separation and segmentation technologies (VLAN, VRF)

o Experience with network virtualization technologies

o Experience with Cisco ACI SDN technologies

 Network Equipment – Strong knowledge of features, functionality and configurations for

Cisco Systems, Nortel, Juniper, Extreme Networks, etc.

REQUIRED SKILLS

 Bachelors degree

 Industry Certifications CCIE or proven equivalent experience

 Very strong leadership, documentation, project management skills.

 Ability to lead, coordinate, complex networking engagements in very large environments.

 Ability to travel for engagement requirements.

Send confidential resume to jason@roznosinc.com

Full time opportunity with the most advanced and elite team in existence.

Senior Staff Auditor with the fastest growing public accounting consultancy – Various locations GA/FL

Roznos Enterprises LogoAs a Senior Staff Auditor on our fun, close-knit Audit team, this is what part of your work entails:
Your focus will be on our assurance clients; mainly focusing on manufacturing and distribution clients.
You’ll run the show. We’re talking client engagements from start to finish. This includes all aspects of financial statement preparation, internal staffing of engagements, project scheduling and budgeting, planning of the engagement and related administrative functions.
Part of the job is maintaining a good working relationship with clients to enhance customer satisfaction and work with client management and staff at all levels to perform audit services (a key ingredient to growing our firm).
You’ll be supervising, training, and mentoring staff and interns on audit process and assess performance of staff for engagement reviews; performing in-charge role, which will help sharpen your leadership skills.
It’ll also involve researching and analyzing financial statements and audit issues utilizing electronic databases, and employing audit software to review and compile financial information.
Be proactive in interacting with key client management to gather information, resolve audit-related problems, and make recommendations for business and process improvements.

Qualifications:

3 plus year of experience in external audits (public accounting experience)
Experience working on manufacturing and distribution clients preferred
Experience with engagement management, audit and review skills and staff supervision are required
Candidate will need to be able to multi task as planning, executing and wrapping up various engagements may have to be performed concurrently
Ability to perform research on technical matters prior to submitting for manager review is essential
Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships
Strong computer skills including proficiency in Microsoft Office Suite and audit preparation software
Candidate must meet 150 hour requirement for CPA eligibility in GA; CPA license in Georgia preferred
Ability to work additional hours as needed and travel to various client sites

National Practice Lead – Contact Center

Roznos Enterprises LogoAT&T Consulting Position Description

Practice Director, Contact Center Consulting Services

 

 

 

 

General Qualifications

A seasoned and creative thought leader with extensive and large scale architecture and

deployment experience in Contact Center transformation. Has a proven track record of developing

complex, multi-vendor Contact Center solutions, and the ability to drive new Contact Center and pull-
through revenues through dynamic customer sales interaction.

Role Overview

The AT&T Consulting Practice Director has several primary responsibilities:

 Builds immediate customer credibility through technical presales support on strategic sales

opportunities. Leads executive customer interactions, and can develop and facilitate Whiteboard

Sessions and customer workshops. Is viewed as a Trusted Advisor by customers.

 Is directly responsible for driving $4-6M of Consulting revenues. Develops Consulting Statements

of Work (SOWs) and supports larger RFP responses in coordination with other arms of AT&T.

 Sets the strategic direction for the Consulting Contact Center service portfolio, incubates new

offerings, and coordinates with the roadmap of other related AT&T offerings.

 Establishes and maintains strategic vendor alliances for 3rd party delivery augmentation of the

portfolio.

 Provides delivery leadership in an engagement management / steering capacity, and part time (up

to 25%) strategic billing, such as in Strategy and Roadmap” engagements.

 Provide matrixed leadership to the field consultants for professional development.

 Maintains knowledge management repository to support sales and delivery.

Education and Certifications

 Bachelor’s Degree or Equivalent professional experience.

 Certified Professional: Certifications in Cisco, Avaya, and/or Genesys Contact Center solutions.

Cisco CCIE, Microsoft Skype, and MS Office 365 a plus.

Contact Center Experience

 15+ years contact center industry experience, including consulting experience in converged (IP)

solutions, and as SME leading contact center deployments for the global 500.

 Experience architecting and deploying a wide range of contact center solutions including IVR

application development, CTI integrations, SIP transformation/integration, recording/monitoring

services, customer experience analytics, real-time status notifications, and business and voice

continuity planning.

 Multi-vendor, multi-product expertise including current and recent offerings by Cisco, Avaya,

Genesys, Aspect, Edify and Interactive Intelligence.

 Knowledge of and experience with customer contact and channel strategy development across a

variety of industry verticals such as: financial, healthcare, manufacturing and retail.

 Cross-disciplinary understanding of infrastructure including: Mobility, LAN/WAN, IP Telephony,

Security including PCI, Service Management, and Contact Centers as a Service.

Consulting, Sales, Business and Interpersonal Skills

 Possesses a broad range of technical, sales, business, and interpersonal skills to quickly establish

credibility in the eyes of executive customer stakeholders.

 Has the business acumen to lead Strategy and Roadmap service delivery, including the financial

analysis to help customers justify investments and engage in follow-on scope.

 Excellent written and verbal presentation skills.

 Ability to travel up to 50%.

 Proven partnership with sales and in developing strategic account plans.

 Leadership experience in matrixed environments to develop field practitioners.

 Ability to effectively cross-sell to create “pull through” revenues in managed services, transport,

security, and other solutions.