we are currently seeking a motivated Voice Engineer. This individual will be working within a implementing/deployment team, installing, configuring, troubleshooting and support and repair of network infrastructure (Route /Switch / Server WAN Integration), telecommunication infrastructure, specifically Cisco UC, Call Manager, Data Center, Presence Server, and Contact Center Express (UCCX).
Responsible for working in a team on Cisco Voice roll outs
Installing Communications Manager and Unity Connection
Analyze, troubleshoot and resolve technical issues and requests with business applications
Prioritize incidents and change requests based on defined criteria and service level agreements and effectively communicate with the customer on incident status
Develop and document work procedures and troubleshooting guidelines
Participate in technology projects, quality assurance testing and other activities as assigned.
Desired Skills and Experience
Engineer must specialize in Cisco Voice
3-5 years experience in configurations and support of Cisco products including but not limited to:
Cisco gateway installation and configuration
Experience installing and supporting UCCX
Cisco Unified Border Element (CUBE) and H.323
Cisco Communications Manager
Have the ability to demonstrate Life- Cycle- Development strengths as well as in depth IP telecommunications skills set supported by industry certifications or equivalent
Active Cisco certifications are strongly preferred CCNA/CCNP/CCDA/CCDP