National LYNC/Skype/Exchange UC/Network Engineer Lead- Lexington KY





Unified Communications Engineer

Role type Senior Systems Engineer

Department Group IT – IT Operations

Reports to Global Head of IT Operations

Direct Reports All other USA IT Technical Resources


Role Purpose



  • Responsible for the design, evolution, build, support and configuration of the USA Core Infrastructure, with special focus on Microsoft Unified Communications products: Lync/Skype and Exchange
  • Influencing new and evolving design, architecture, standards, and methods for operating of the UC products
  • Managing the availability, performance, scalability and efficiency of the core by engineering reliability and work management features into the systems.
  • Provide global support within US operating hours
  • Maintenance and support in accordance with agreed SLA’s
  • Failure analysis, troubleshooting and documentation



Management None

General Specific day-to-day duties:

  • Resolution of escalated support tickets
  • Troubleshooting of UC issues
  • Maintenance and configuration of USA IT Infrastructure
  • Responsible for First & Second Level support of User Issues
  • Responsible for assigned IT Projects
  • Liaising with internal business groups
  • Planning and working flexibly to a deadline
  • Writing user manuals & documentation
  • Providing training to users of a new or updated system
  • Keeping up to date with technical and industry developments


Technical Specific technical related skills:


  • Responsible for Second Level support of Lync
  • Responsible for Second Level support of Exchange
  • Responsible for the smoother running of USA IT Infrastructure
  • Responsible for assigned IT Projects
  • Responsible for implementing Federations with third parties
  • Monitoring and maintenance of UC platforms and systems


Budget No budget responsibilities

Person Specification


Qualifications Qualifications essential for the role:

Computer Science Degree or other IT qualification Essential

Skills & Experience Level and/or knowledge that you wish the candidate to possess:

          • Several years of experience and possible certifications in Unified Communications environment, focus on Microsoft Lync and Exchange Essential
          • Excellent knowledge of PSTN, ISDN, SIP, network connections and data center environments Essential
          • Good knowledge of network infrastructure, PC workstations and Microsoft Windows OS Essential
          • Knowledge of TCPIP stack of Windows and TCP-IP in general Essential
          • Network analysis tools, such as Wireshark Essential
          • Strong analytical and organizational skills as well as good communication skills. Essential
          • Be prepared to travel for Business Essential
          • Strong Collaboration with an international team Essential
          • Full professional proficiency in English (ILR Scale) Essential
          • Limited working proficiency in German Desirable
          • Microsoft Certifications: MSCE communication and / or Messaging Desirable

Key Attributes

  • Communication
  • Decision Making And Judgement
  • Respectful
  • Knowledgeable
  • Experience
  • Proactive & Involved
  • Patient & Tolerant
  • Team worker

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