NYC ITSM Architect

•        Fluent knowledge of current day ITSM management technologies and best practices as they are applied to process, workflow and procedure development, incorporation and enhancement, specifically:

•        HP OM, NNMI

•        BMC ITSM Remedy Suite

•        Strong program management skills that can facilitate cradle to grave program execution and milestone satisfaction

•        Strong teaming and collaboration skills and expertise

•        Hands-on expert level experience working with functional operations architecture

•        Hands-on experience working on NOC Planning, Designing , Building

•        Service Catalogue Development

•        BS or MS in IT or 10+ year’s experience

•        ITSM Certification

•        Intermediate level administration and customization for the BMC ITSM suite with strong past experience focus on form development, workflow design, general administration duties and programming pertaining to these applications

•        Intermediate level expertise on base ITSM application suite design following the direction of an ITIL process and BMC ITSM architect

•        Intermediate level expertise with MSSQL or other DBMS supporting the BMC ITSM suite of products

•        Intermediate to strong working knowledge of IT service management and operations architecture (people, process and technology)

•        Knowledge of current NMS, Element and ITSM vendor solutions from HP

•        Adaptability to a very dynamic and challenging working environment

•         Strong IT (NOC) enterprise operations acumen pertaining to the incorporation of practical experience and expertise in developing functional operations architecture that uniformly links resources, processes and management technology platforms together in a converged COE (Centers of Excellence) operating model. Candidate must possess strong process to operations management technology mapping/realization experience and be fluent in workflow orchestration design and implementation experience, with specialization in one or all COE disciplines (NOC operations).

•        Strong vision setting, concept articulation and exceptional communications skills (presentation and written) that would facilitate effective partnering with both client and internal executive and technical leadership teams

•        Fluent knowledge of current day ITSM management technologies and best practices as they are applied to process, workflow and procedure development, incorporation and enhancement

geek it

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