ITSM Sr Consultant – Preferred location Jersey City or Manhattan. Open to remote for the right experience.
Discovery, planning, testing, & integration of IT Service Management processes and procedures associated with client’s implementation of management tools and monitoring technologies to support the Voice Transformation platform:
- Gather initial client requirements for tools, operational support, maintenance, etc
- Design/Develop processes & procedures to support the use of management tools to support the Lync & Cisco Voice Transformation platform
- Testing & Integration
- Client acceptance