Professional Services Manager – At&t Consulting – Northern California – Oregon
JOB DESCRIPTION
Don’t miss this opportunity to join a company recognized by Fortune for being the World’s Most Admired Telecommunications Company
and ranked by Diversity Inc as one of the Top50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. AT&T; Manager Professional Services – AT&T; Consulting is responsible for leading and supervising a team of Professional Consultants responsible for providing complex consulting in support of specific technical products and services. The AT&T; Professional Services Manager not only provides necessary leadership but leverages industry expertise in providing highly in-depth and technical support for extremely complex problems where analysis of situations or data requires an evaluation of intangible factors. Roles and responsibilities of the Manager Professional Services – AT&T; Consulting include, but are not limited to the following:
- Manages, directs, supervises, coordinates and leads Consultant Professional Service consultants and Senior Consultants
- Responsible for day-to-day activities of the Professional Service Consultants and Senior Consultants
- Manage and coordinated team of consulting resources within a region or technical discipline
- Develop project plans, including design strategies and selecting of team members (which may include third party consultants)
- Manages program activities (i. e., client relationships, efficient delivery of services, and quality of services).
- Assists in practice development, proposal development, including work steps and related cost estimates
- Works on extremely complex problems where analysis of situations or data requires an evaluation of intangible factors.
- Attains the assigned team billable revenue objectives
- Seasoned in-depth knowledge of functional/process area; considered subject matter expert
- Provide expertise and consultation to assist with difficult customer problems and participates in important negotiations with key customers
- Provide resolution for unique and highly complex problems
- May consult with customers, as needed
- Manage the work efforts of individual contributor direct reports, and influences hire/fire, performance appraisal, and pay review decisions.
- Responsible for coaching and developing direct report subordinates.
- Knowledge of new and emerging products and services
Required Skills and Experience:
- Eight to ten years of relevant experience
- One or more years of supervisory experience
- One or more years of leadership experience
- Five or more years Professional Consultation experience – complex technical products and services
- Contract negotiations experience including complex deals
- Sales planning and sales operations experience / Business planning and business operations experience
- Technical product expert/systems/application engineering /technical consultation subject matter expert (SME)
- Possesses broad knowledge of the field with strong leadership skills
- Experience developing and presenting sales proposals and systems solutions and close complex technical sales as needed
- Experience providing technical product expertise for systems solutions and closure of complex technical sales
- Demonstrated broad knowledge of the field with strong leadership skills
- Demonstrated organizational and technical knowledge sufficient to resolve highly complex problems
- Excellent verbal, written, presentation and interpersonal skills.
Desired skills, experience, education and certifications
- Bachelors of Science in Engineering, Computer Science, or MIS is preferred
- CCIE (Written & Lab) OR equivalent in Consulting Manager’s area of expertise
Contact jason@roznosinc.com for a confidential discussion
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