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Lead Consultant – AT&T Professional Services – Nationwide


Job Overview – Please contact Jason Roznos for a confidential discussion. jason@roznosinc.com

Job Description:

A senior-level consultant is often engaged as the technical primary project lead and architect.This seasoned consultant should have a track record of strong leadership, professional business acumen, polished oral and written communication, documentation and presentation skills. Also, he/she should be well-rounded and adept at leading consultative engagements, assessing network environments, and architecting designs for data center and network solutions, and creating meaningful, cohesive deliverables.

Key Roles and Responsibilities:

An AT&T Lead Consultant is expected to become accustomed to and follow an established, repeatable methodology, leverage appropriate templates, actively participate in or facilitate status meetings, report status, and attend other required project meetings, including lessons learned meetings, complete all administration, reports and mandatory compliance training on time and as directed.The Sr. Consultant will also stay abreast of the latest marketing trends or chief concerns in their profession and participate in National Practice operations, process improvement and training calls, and take accountability for their own professional development and career growth, as well as sharing knowledge with others.

  • Collaborate, confer and provides consulting services and manages project activities from client identification through final invoicing.
  • Works on billable consulting service projects.
  • Demonstrates broad product knowledge with the customer within a specific discipline.
  • Works independently on highly complex projects , or may work in a team as assigned by the project leader.
  • Technical responsibilities will include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and deployment.
  • Leads all technical aspects of delivery, customer satisfaction, and accurate timekeeping for billing purposes, on projects where the Consultant is the only technical resource or lead technical resource.
  • Demonstrates expert knowledge of principles, theories and concepts in applicable discipline, plus high level of working knowledge in other related fields. May assist less experienced peers when needed.
  • Work is performed under minimal direction.
  • As a member of a team of advanced infrastructure consultants and lead consultants, you will use your in-depth knowledge of networking to design and implement solutions for our clients.
  • Responsible for consulting project activities from client identification through final invoicing.
  • Fulfills billable consulting service projects.
  • Acts as the subject matter expert within a specific discipline.
  • Typically leads an engagement team, consisting of other Consultants and/or Sr. Consultant, or may be the sole consulting resource on a project.
  • Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and deployment.
  • Typically viewed as a mentor or coach.
  • Creates recommendation and implements new methods, techniques and /or procedures.


QUALIFICATIONS:


At AT&T Consulting, you will be working with the best in the industry.Here is how the candidate will contribute:

  • 10+ years of experience in the planning, design and implementation of complex networks as part of a large enterprise network team, or within the professional services or network integration environments.
  • Planning, design and integration of secure network technology.
  • A positive, energetic attitude and a serious desire to have an impact on your company and the industry.
  • Accomplished at developing Visio designs/diagrams and documenting professional, cohesive deliverables. Sample deliverables will be requested as evidence of documentation skills.
  • Verifiable strong ethics, trustworthiness, accountability and reliability in being resourceful and self-directed while possessing both a positive leadership and collaborative teamwork style.


TECHNICAL SKILLS

  • Thorough understanding of internetworking technologies and how technologies are deployed in complex, global networks.IPv4 and IPv6 experience.
  • WAN and preferably iWAN Expertise – Transport and Access Planning, Design and Deployment Experience
  • Experience in analysis and selection of transport and access technologies including; MPLS, Private Line, Hybrid WAN, Internet Complex, Ethernet, Internet VPN,DWDM, and wireless.
  • MPLS Integration including MPLS equipment & transport selection, QoS, MPLS IP Routing and MPLS migration planning/transition
  • LAN Expertise – Planning, Design and Deployment Experience
  • Experience in equipment selection, sizing and detailed engineered design
  • Data center expertise including core, distribution and segmentation
  • Wireless equipment selection, sizing and detailed engineered design
  • Layer 2 vs Layer 3 segmentation
  • Virtualization using path segmentation (GRE, VRF-Lite, L3VPN’s, L2VPN’s)
  • IP Routing – Planning, Design & Deployment Experience
  • IP Routing Protocols – OSPF, BGP, M-BGP, EIGRP capabilities and corresponding configurations.
  • IP Addressing – NAT, DNS/DHCP, Address Summarization as it impacts IP addressing and IP routing.
  • Data Center Expertise – DC Core Network Planning, Design and Deployment Experience
  • Experience in analysis, design, engineering and deployment of DC core networks built on legacy architectures and fabric enabled architectures.
  • Experience with Load Balancing, DNS/DHCP, NAT, WANx and Proxies
  • Experience with separation and segmentation technologies (VLAN, VRF)
  • Experience with network virtualization technologies
  • Experience with Cisco ACI SDN technologies
  • Network Equipment – Strong knowledge of features, functionality and configurations for Cisco Systems, Nortel, Juniper, Extreme Networks, etc.
  • Firewall design, configuration, network segmentation and implementation experience, such as Cisco ASA, CheckPoint, Fortinet, etc.
  • Understanding of load-balancing, F5 experience is a plus.
  • Knowledge and experience with SDN, Juniper, Velocloud, VMware/Virtualization, and/or IoT is also a significant plus.


REQUIRED SKILLS

  • Bachelor’s degree
  • Industry Certifications CCIE, or proven equivalent experience with CCNA, CCNP or CISSP
  • Very strong leadership, documentation, project management skills.
  • Ability to lead, coordinate complex networking engagements for very large environments in a nebulous or unfamiliar setting.
  • Ability to travel for engagement requirements.

Our Lead Principal Architect ATC earn between $134,600 – $201,800+ $30,000, in commissions yearly if all sales goals are met). Not to mention all the other amazing rewards that working at AT&T offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
2024
03/23
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Network Engineer Contract in NYC. This will be on site and various locations within the city. Must be able work without any kind of sponsorship. jason@roznosinc.com to discuss.

Job Description
The operations support strategy of our customer is changing and we are looking for a team
to help us provide the services to meet their changing needs.
The Senior Network Support Engineer is expected to be a Subject Matter Expert (SME)
covering the application of campus network technology deployed across the Customer
Group. This covers all customer’s businesses, all Customer’s location (offices, onshore
plants, offshore plants, offices, warehouses, etc.) and various types of projects and support
including capital projects and IT projects. The ideal person possesses strong skills
surrounding the assessment, planning, design, implementation and support of
multiprotocol, multivendor solutions.
The purpose of the network engineer role is be specialized in one or more vertical
technology disciplines but will also be versed in other IT service delivery technologies. The
network engineer performs testing, analysis, and restoration of failed production services to
customers and users. The network engineer will be the key person in the support for all
campus network elements.
The key accountabilities are:

  1. Collect all Campus LAN discovery information for each environment to onboard
    them to day to day support program
  2. Work with design team to produce design meeting requirements based on Customer
    standards
  3. Develop deployment strategy and lead deployment including handover to operations

  1. Knowledge sharing and drive continuous improvement across the community
    Requirements
    For the services in scope (LAN/WLAN):
     Experience in the architecture, migration, integration planning and Day 2 support
    aspects of large, complex LAN, WAN and Internet environments.
     Experience in the planning, design and deployment and support of LAN/WAN/ and IP
    architectures. Possess expert knowledge of VPN, ISP and Cloud peering, policy, BGP,
    ISIS, OSPF and other IP and LAN/WAN protocol applications.
     Experience with network design incorporating quality of service, CoS/QoS/DSCP
    mapping and structure, fault resiliency, symmetry and high availability.
     Familiar with network services including network elements such as load balancers, WAN
    Acceleration, DHCP, DNS, SSH, SNMP.
     Experience developing detailed designs surrounding WAN/LAN, and VPN network
    architectures.
     Experience in integration of next generation technology services.
     Collect and document requirements by specifying the needed functionality, all the non-
    functional requirements and all dependencies (e.g. cabling, construction or power
    needed)
     Resolving service-impacting events/incidents.
     Escalating incidents to Operations Management/Directors.
     Monitor ongoing operations and IT service infrastructure performance with applications
    set to anticipate IT service problems.
     Perform IT service problem isolation and determination.
     Respond to problems that are escalated by Service Desk Tier 1 and Tier 2 Engineers.
     Initiate corrective action within scope of knowledge and authority.
     Assist with network troubleshooting.
     Develop network capacity plans.
     Implement network bypass/recovery/backup procedures as required.
     Maintain knowledge of technology used, as well as new technologies that may be used
    in the future.
     Create criteria for acceptance of IT services and/or managed elements, for proactive
    monitoring and management.
     Validation of new IT services and/or managed elements in the IT environment.


 Acceptance/ coordination of new IT services and/or managed elements in the IT
infrastructure.
 Use network diagnostic tools.
 Use and provide input to database(s) for problem and inventory control.
 Perform testing and maintenance activities as required.
 Serve as the customer interface for scheduling network changes, and the coordination
of the Change Management process with the customer.
 Share knowledge obtained and learn from others as part of a natural team across
architecture, portfolio, design, network engineers, operations and service management,
amongst others.

Qualifications
Technical MANDATORY:
 Typical Years of Experience: 12-16 – leading and executing Campus Support, project delivery,
IT operations, or IT consultancy assignments to design, develop, deliver and support viable
network solutions, preferably in Corporate or similar industry preferred.
 A high degree of technical network knowledge on traditional (IP) networks and systems as
well as IT solutions such as LAN, WAN, WLAN, traditional route/switch, routing protocols,
DNS, DHCP, Netskope, ISE, VLANs, VRFs, etc.
 Minimum Education or Certification: Bachelor’s Degree in Electrical Engineering, Computer
Science, Telecommunications or equivalent work experience
Skills MANDATORY:
 Mandatory: Design experience: requirement gathering, HLD, LLD, EOL, configs creation,
deployment experience.
Must have 1 of the 3 highlighted: Design and deployment expertise in: LAN, Cisco WLAN,
Infoblox DDIA, NetSkope,
 Mastering the OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
 Mastering of Layer-2 Switching, VLAN’s and Access-list
 Mastering Wi-Fi, authentication, security technologies, Internet, SDWAN, MPLS and Voice
over IP (VoIP)
 Mastering IP addressing and subnetting and routing concepts
 Switches: Full configuration and VLAN setup on Cisco switches
 Telecoms Industry knowledge with extensive experience in Networks and

 Proficient in IT infrastructure technologies:
o Routers, Switches, WAN, LAN, TDM, VoIP, Telecomm, and other internetworking
technologies.

 Thorough understanding of TCP/IP—addressing, routing protocols and transport protocols
(UDP and TCP).
 Must have expert level experience configuring and managing Cisco LAN / WLAN.
 Proficient in the use of network management tools, primarily for fault management
purposes.
 Complete understanding of escalation, incident management and change management
processes and procedures.
 Prior training in concepts of network and systems operations.
 Understands network performance analysis and capacity planning best practices.
 Thorough understanding of performance impact of network configuration options.
 Proficient in the operation and use of management tool set including fault, configuration,
performance, and security tools.
 Proficient in the operation and use of sophisticated diagnostic tools (i.e. Sniffer, RMON tools,
etc.).
 Understanding of vendor and industry standards and procedures for their respective
technical specialty.
 Able to provide technical leadership to less experienced personnel either individually or as
part of a team.
 Possess good communication, writing, and interpersonal skills.
 Working knowledge of network-based threats (various malware attack strategies, common
weaknesses, virus vs. worm, DOS & DDOS theory, network attacks such as land, teardrop,
Beck, Buffer Overflow, etc., back doors [back orifice, sub seven, netbus], common virus
recognition).
 Working knowledge of SIEM vendors, platforms and technology (McAfee ESM, CS-MARS, Q
Radar, Arc-Sight, Manhunt, etc.).
 Experience with configuring and interoperating with other networking technologies (security
appliances and tools, proxies, gateways, etc.) desirable.
 Consistently delivered results in a matrix, global virtualized organization
 Experience in working with suppliers
 Experience in negotiation skills
 Excellent communication skills, verbal and written
 Proven experience in stakeholder and relationship management including external vendors 
 Ability to translate technical requirements and specifications into

2024
01/29
CATEGORY
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FedRamp Security Compliance Manager – East Coast preferred.

Great opportunity to join the global leader in fighting financial cyber crime with cutting edge technology. This position will be remote and an East coast location is preferred. This role would be responsible for the FedRamp offerings here in the USA. 

As the Security Compliance Manager, you will lead the efforts to ensure the security and compliance of our FedRAMP cloud environment. You will be responsible for overseeing the implementation and maintenance of policies, procedures, and controls, conducting regular audits, and collaborating with cross-functional teams to address any compliance issues. The ideal candidate will have a strong background in cloud security, compliance frameworks, and a thorough understanding of the FedRAMP program.

Your Day to Day: 

  • Ensure Compliance: Oversee the implementation and maintenance of FedRAMP compliance standards and controls, and other core applicable standards and regulations (PCI DSS, ISO/IEC 27001, SOC 2, CIS, GDPR).
  • Audit and Monitoring: Conduct regular audits and assessments to ensure continuous compliance. Implement monitoring tools for real-time compliance tracking.
  • Act as the primary point of contact for FedRAMP assessments, audits, and reviews, coordinating with third-party assessment organizations (3PAOs) and other stakeholders.
  • Risk Analysis: Perform risk analysis and provide prioritized remediation recommendations.
  • Policy Development: Assist in the development, maintenance, and revision of policies and standards.
  • Reporting: Provide regular reports and updates to senior management on the status of compliance initiatives.

You Have & You Know-how: 

  • Experience: 5+ years of relevant professional experience.
  • NIST Expertise: Expert knowledge of NIST Privacy and Cybersecurity Frameworks, particularly NIST SP 800-53.
  • Compliance Knowledge: Deep knowledge of other compliance and regulatory frameworks (PCI DSS, ISO/IEC 27001, SOC 2, CIS, GDPR, etc.).
  • Audit Leadership: Experience leading compliance audits.
  • Cloud Security Mastery: Strong understanding of cloud security concepts (e.g., Amazon Web Services IAM, Kubernetes, security principles, etc.) and integrating security controls through DevOps and Infrastructure as a Service (IaaS) techniques.
  • Resource Management: Allocate resources effectively to ensure the timely completion of compliance-related tasks and projects.
  • Communication Skills: Excellent communication and technical documentation skills.
  • Organizational Skills: Strong organizational skills; ability to work with minimal supervision.
  • Project Management: Track record of managing projects with quality, detail, and consistency.
  • Candidates must be authorized to work in the United States.

#LI-Remote

Please contact me directly for a confidential discussion. jason@roznosinc.com

2023
12/19
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Professional Services Manager – At&t Consulting – Northern California – Oregon

JOB DESCRIPTION

Don’t miss this opportunity to join a company recognized by Fortune for being the World’s Most Admired Telecommunications Company

and ranked by Diversity Inc as one of the Top50 Companies for Diversity. As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined. AT&T; Manager Professional Services – AT&T; Consulting is responsible for leading and supervising a team of Professional Consultants responsible for providing complex consulting in support of specific technical products and services. The AT&T; Professional Services Manager not only provides necessary leadership but leverages industry expertise in providing highly in-depth and technical support for extremely complex problems where analysis of situations or data requires an evaluation of intangible factors. Roles and responsibilities of the Manager Professional Services – AT&T; Consulting include, but are not limited to the following:

  • Manages, directs, supervises, coordinates and leads Consultant Professional Service consultants and Senior Consultants
  • Responsible for day-to-day activities of the Professional Service Consultants and Senior Consultants
  • Manage and coordinated team of consulting resources within a region or technical discipline
  • Develop project plans, including design strategies and selecting of team members (which may include third party consultants)
  • Manages program activities (i. e., client relationships, efficient delivery of services, and quality of services).
  • Assists in practice development, proposal development, including work steps and related cost estimates
  • Works on extremely complex problems where analysis of situations or data requires an evaluation of intangible factors.
  • Attains the assigned team billable revenue objectives
  • Seasoned in-depth knowledge of functional/process area; considered subject matter expert
  • Provide expertise and consultation to assist with difficult customer problems and participates in important negotiations with key customers
  • Provide resolution for unique and highly complex problems
  • May consult with customers, as needed
  • Manage the work efforts of individual contributor direct reports, and influences hire/fire, performance appraisal, and pay review decisions.
  • Responsible for coaching and developing direct report subordinates.
  • Knowledge of new and emerging products and services

Required Skills and Experience:

  • Eight to ten years of relevant experience
  • One or more years of supervisory experience
  • One or more years of leadership experience
  • Five or more years Professional Consultation experience – complex technical products and services
  • Contract negotiations experience including complex deals
  • Sales planning and sales operations experience / Business planning and business operations experience
  • Technical product expert/systems/application engineering /technical consultation subject matter expert (SME)
  • Possesses broad knowledge of the field with strong leadership skills
  • Experience developing and presenting sales proposals and systems solutions and close complex technical sales as needed
  • Experience providing technical product expertise for systems solutions and closure of complex technical sales
  • Demonstrated broad knowledge of the field with strong leadership skills
  • Demonstrated organizational and technical knowledge sufficient to resolve highly complex problems
  • Excellent verbal, written, presentation and interpersonal skills.

Desired skills, experience, education and certifications

  • Bachelors of Science in Engineering, Computer Science, or MIS is preferred
  • CCIE (Written & Lab) OR equivalent in Consulting Manager’s area of expertise

Contact jason@roznosinc.com for a confidential discussion

2023
01/20
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AT&T Consulting – Teams Voice Transformation – Nationwide

Practice: Consulting Voice
Transformation
Description: Microsoft Teams Consultant

Job Description:
 At least 8 years of experience in planning, design, and implementing Microsoft Unified
Communication solutions ( MS Teams/Skype, Lync, OCS)
 At least 4 years extensive Microsoft Teams specific experience planning, design, and
implementation
 10 years’ experience in voice transformation (Cisco, Avaya, Nortel, etc)
 Experience deploying E911 solutions (Intrado, RedSky)
 Expertise in troubleshooting end-to-end business critical issues, which include network services
and components, integrated (with other solutions) video and audio conferences etc.
 Hands on experience with Voice trouble shooting end to end (SBC too endpoint)
 At least 4 years of experience in Project life cycle activities on development and maintenance
projects.
 Experience implementing Media Gateways (Audiocodes, Ribbon, etc)
 Experience implementing SBC solutions (Ribbon, Audiocodes, Oracle, etc)
 At least 5 years of experience in Design and architecture review.
 Ability to work in team in diverse/ multiple stakeholder environment
 Experience working with customers in developing voice transformation strategies and
roadmaps.
 Analytical skills
 Experience and desire to work in a Global delivery environment
 Ability to self-manage and lead project initiatives and drive to completion customer
engagements as sole consulting resource.
 Has attained vendor certifications relating to Voice Solutions (Microsoft, Cisco, Audiocodes,
Ribbon, etc)

Please contact Jason Roznos for a confidential conversation. jason@roznosinc.com

Generic description link to apply. Please let me know or your information will sit there.

https://www.att.jobs/job/united-states/consultant-professional-services/117/42564778880?utm_source=email&utm_medium=social_post&utm_campaign=AT&T_social

2023
01/12
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5G SENIOR CONSULTANT – ATTC

5G Senior Consultant

Description: This leader acts as a subject matter expert (SME) for 5G RAN and 5GC Core technologies supporting enterprise customers. With a focus on advanced technologies and cross functional industry experience, this position leads highly complex 5G mobile technology teams developing business solutions in a variety of environments. As a senior consultant, this position reviews and approves sensitive and important customer design decisions prior to implementation in global enterprises. As a leader representing AT&T, this position defines 5G enabled applications solutions, strategies, technology innovation and enterprise architecture services. 

Knowledge: This position supports 5G enabled core activities and reviews system designs in cross functional industries.  The designs and project plans ensure that solutions proposed will exhibit high levels of performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment. As a 5G Subject Matter Expert, this position supports cross functional technical implementations, security and product workshops, professional services, general assessments, detailed evaluations, and final selections.  This position also supports other 5G enabled professional services engagements and scalability assessment activities. As a program integration manager focused on manufacturing environments, this position coordinates and manages activities of multiple solution providers, partners, and software vendors on large project engagements. This includes the development of 5G enabled solutions for sales proposals and creates strategies to win the mobility business in new markets or current accounts. 

Required Skills:

Broad and deep knowledge of 5G Radio Access Networks (RAN) and 5GC Core concepts.  This knowledge should include expertise in 3GPP 5G Standards (Release 15 and 16). Skills should be particularly focused on the analysis for requirements, performance, capacity, availability, reliability, and scalability of 5G enabled solutions. Deep understanding of LTE and 5GNR modulation as well as 3GPP standards to characterize massive MIMO systems over-the-air in industrial plants and supporting environments. Strong theoretical background in wireless communications. Demonstrated ability to analyze complex problems and to propose solutions for global enterprise environments with considerations of performance, scalability, and accuracy. Ability to effectively work with business leaders to define and analyze problems and align the most suitable technical, application or configuration solutions.  Ability to evaluate the business implications of 5G technologies to current and future network environments. Experience designing, installing, and maintaining wireless technologies which include point-to-point links, point to multipoint links, and wireless mesh networks. Responsible for working with vendors in designing various wireless links depending on the application of the customer and managing installation crews.  

Experience and Certifications: It is expected that this position will have the certifications and experience to manage engagements of advanced scope and complexity as follows:

  • Education:  A Bachelor’s degree in a technical engineering discipline is required.  A graduate degree in engineering or business administration is highly desired for this position.  
  • Experience: This position requires 10+ years of experience working in progressive positions of technical responsibility with enterprise companies to implement emerging enterprise computing technologies.   
  • Certifications:  Industry and Vendor 5G certifications are highly desired. In addition, the individual selected for this position should have multiple industry certifications such as CCNA Wireless, CCSA, CCIE and/or CISSP.  Additional security certifications such as Information Systems Security Architecture Professional (ISSAP) would be considered a plus. 
  • Information Architecture Skills:  must have mastered information architecture concepts, network layer models, service-oriented architecture components and understand business process flows.  This position must be able to work with customers to design and document a 5G enabled strategic wireless data enterprise architecture strategy.

Please contact jason@roznosinc.com to discuss details.

2022
02/17
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ATTC Principal Architect, Contact Center

General Qualifications

A seasoned lead architect with proven presales and delivery experience in complex contact center cloud transformations.  Candidate has deep technical acumen across multiple contact center platforms including Cisco, Genesis and Avaya and has led professional services projects migrating legacy customer environments to CCaaS (Contact Center as a Service) cloud communications technologies. 

Role Overview

The AT&T Consulting Principal Architect has several primary responsibilities:

  • Builds immediate customer credibility providing presales support on strategic sales opportunities.  Leads executive customer interactions and can develop and facilitate Whiteboard Sessions and customer workshops.  Is viewed as a Trusted Advisor by customers.  Is directly responsible for driving $3-4M of Consulting revenues. Develops AT&T Consulting Statements of Work (SOWs) and supports larger RFP responses in coordination with other arms of AT&T.
  • Strategic Billing on key accounts including beachhead development, part time billing in a Lead Architect role, engagement management and steering on complex programs, and delivering shorter term Strategy engagements.

Secondary Responsibilities include support of the Practice in various capacities:

  • Partners with internal Contact Center and Collaboration Sales Specialists, as well as a matrix of Business Development and Sales account teams.
  • Establishes and maintains strategic vendor alliances for 3rd party delivery augmentation of the portfolio, managing a pipeline of opportunities and driving revenues.
  • Provides matrixed leadership and communication to field consultants with affinity for Contact Center solutions.  Coordinates integrated solutions development with the other practice leaders.
  • Maintains knowledge management repository to support sales and delivery.
  • Develops and communicates training programs and organize regular field practice calls.
  • Refines our delivery methodology with reusable artifacts and templates for Contact Center service offerings.

Education and Certifications

  • Bachelor’s Degree in a technical discipline or equivalent professional experience.
  • Platform Experience: Experience with Cisco, Avaya, Genesys, and/or other Contact Center applications.

Contact Center – Technical Experience

  • 15+ years Contact Center experience, including at least 5 years of consulting or pre-sales engineering experience.
  • Knowledge of business and technical trends in the Customer Care industry and a strong ability to share insights with teammates, customers, and partners.
  • Experience as a Contact Center engineer/architect in large (1000+ seat) enterprises
  • A broad working knowledge of AT&T network solutions or other managed service provider solutions is a plus.
  • Experience working across related voice and collaboration technology portfolios is important, including life cycle experience moving customers to cloud-based solutions, integration with UC platforms.
  • Knowledge of programmability concepts such as RESTful APIs, SDKs, JavaScript, and JSON is a plus.
  • Consulting, Sales, Business and Interpersonal Skills
  • Comfortable presenting to “C” level prospects
  • Pre-sales expertise developing large proposals and consulting support of complex transitions from legacy technologies to emerging technologies; e.g. moving from on-prem to CCaaS. 
  • Proven experience building delivery templates and Knowledge Management artifacts to improve practitioner self-sufficiency in delivery of services. 
  • Has the business acumen to lead Strategy and Roadmap service delivery, to help customers justify investments and engage in follow-on scope.
  • “Boardroom” communications skills, both written and verbal excellence with executive stakeholders.
  • Strong commitment to teamwork, personal and professional growth, and organizational development.
  • Ability to travel up to 50% (as the market requires).
  • Excellent Time management

Please contact Jason Roznos for a confidential discussion. This can be located anywhere in the USA. jason@roznosinc.com

2021
11/15
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ATTC Advanced Infrastructure Practice Lead – Anywhere USA

Fantastic opportunity to join the strongest technical talent in the USA. This is a full time opportunity with immense opportunities. Please email jason@roznosinc.com for a confidential discussion.

Core Expertise Required

·        Support engagement management activities and billing on projects.

·        Champion of industry leading solutions and able to understand how these solutions can be positioned to fulfill a customer’s IT needs.

  • WAN Transformation experience is required. 
  • Hands on experience with multiple large scale network transformations required.
  • SD-WAN expertise is required.
  • Multi-Cloud/Internet Network Connectivity expertise is required.

·        SASE expertise is a nice to have.

·        Strong understanding of industry and vertical specific technology needs and transformation approaches.

·        Broad knowledge of IT Architecture components and technologies used to build large, global networks.

·        Excellent communication skills to include presenting, written, oral, problem solving and consensus building across technical, management and executive levels of an Enterprise organization.

·        Extensive experience in leading projects and programs for developing cost-efficient technological solutions to meet critical business needs and requirements

·        Experience across the full Lifecycle of technology adoption from ideation through design, engineering and deployment. 

·        Experience in developing financial and budgetary impacts such as TCO or funding levels required to execute a project.

·        Experience in leading the integration of multi-domain, multi-vendor and multi-platform solutions.

·        Ability to manage and facilitate strategic meetings with diverse participants and stakeholders

·        Writes white papers, technical strategy documents and develops repeatable industry solutions.

·        Subject Matter Expert for Clients as well as AT&T Sales, Service Delivery and Technical organizations

·        Develops technical selling strategies for advanced technologies

Secondary Expertise Desired

The resource must have some experience in pre-sales SOW/RFP development, but it doesn’t need to be the primary skillset

·        Sales Support – As part of the AT&T Consulting Practices organization, provides pre-sales support for networking opportunities across the Consulting portfolio, including strategy, assessments, deployment and optimization engagements.  Lead sales opportunities and client presentations. Support executive sales interactions.  Personally drives $2-3M of Consulting sales annually.

·        Proposal Development – Develop resourcing model, timelines and costs of engagements.   Develop Statement of Work (SOW) and RFI/RFP development.  Present proposals to customers.

·        Service Development – Support the development of new AT&T Consulting network services in alignment with market need, incremental delivery readiness, and AT&T product house imperatives (SDN as an example).  Develop and optimize these and other AT&T Consulting offerings over time.   Work in close partnerships with other Consulting practice areas including integrated solutions and cross-selling approaches.

·        Knowledge Management – Support development of standardized templates and Knowledge Management artifacts to improve field self-sufficiency.  Develop and improve tools and templates for consistent pricing / costing on complex bids.  Develop transition and transformation frameworks to enhance standardized approaches for complex and custom deals.  Support internal training efforts.

·        Training Development – Research, capture, track and communicate on-demand, instructor led and webinar based training opportunities throughout the year. Development of training communication to the field delivery teams via team calls. 

·        Billing – Support engagement management activities and billing on projects.

2021
11/15
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Unified Communications Sr Consultant – Detroit

Great opportunity to join an elite division of AT&T. This is a full time opportunity with fantastic benefits and a solid bonus. Contact Jason Roznos for more details! jason@roznosinc.com

Hands-on experience in UC for large, complex, and multi-vendor environments

•10+ years industry experience in Unified Communications technologies

•Strategic IT Consulting experience

•Strong documentation skills

•Bachelors Degree or Equivalent

•Industry certifications applicable to U

•Outstanding written and verbal communications skills with experience in VP and CxO level interaction and facilitation of diverse groups and stakeholder

•Distinguished interpersonal skills and responsiveness supporting customers

•Ability and wiliness to assist sales and field management in expanding and development of new business opportunities

TECHNICAL SKILLS

•LAN/WAN expertise – Intermediate

•Routing & Switching knowledge – Intermediate

•Microsoft Teams Architecture, Configuration and Operation – Expert

•Microsoft Skype for Business architecture, design and deployment expertise

•TDM to SIP Transformation Experience – Expert

•Cisco Unified Communications Manager (UCM) trouble-shooting and diagnosis – Expert

•Cisco IOS Voice Gateway – Expert

•Ribbon/Acme Packet/AudioCodes/Cisco CUBE Session Border Controller Design/Implementation – Expert

•Diagnosing diverse call flows (SIP, SCCP, Q.931, T.38, Modem pass thru/relay protocols, Wireshark captures, Realtime Transport Protocols (RTP)) – Expert

•Quality of Service (QOS) knowledge – Expert

•Alternative solutioning if design is compromised by unknowns – managing architect for large complex organizations SIP transformation – Expert

•Legacy PBX interaction – Expert

•E911 Architecture, Design and Implementation for Voice/UC Platforms – Expert

•Multi-vendor integration with TDM to IP based voice solutions, including Cisco, Avaya, Siemens, Microsoft, Zoom

•Conferencing solutions such as Cisco, LifeSize, Polycom, Teams, Zoom and SMART Technologies

•Voice and messaging integration with Microsoft UC Technologies

•Unified Messaging experience with Avaya, Cisco and Microsoft solutions

•Deployment experience with media gateway including ACME Packet, AudioCodes and Ribbon

•SIP Trunking

•Customer use case scenarios

•Data center network re-engineering

•Internet access engineering

•WAN acceleration and content distribution

•QoS, Multicast, IP traffic engineering (desired)

2021
09/28
CATEGORY
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Project Manager – ITSM – AGILE – Dallas

Great opportunity to join an elite division of AT&T. This is a full time opportunity with fantastic benefits and a solid bonus. Contact Jason Roznos for more details! jason@roznosinc.com

• Bachelor’s degree or equivalent.

• PMP or Agile Certification or equivalent project/program management experience.

• IT Service Management Certification ITIL, CoBit, etc) or equivalent service management experience.

• Skilled in use of MS Project, Excel, Word, Visio and PowerPoint

• Excellent verbal and written communications skills.  Ability to give polished presentations to groups of 20 or more people.

• Ability to facilitate and lead group meetings.

• Ability to lead teams and drives project results.

• Project Management Experience – Experience with managing projects involving IT technologies,  Including: Network (SDWAN, WAN, LAN), Unified Communications (SfB, Teams, Cisco VoIP, Zoom), cirtuit procurement and installation scheduling, equipment procurement management, schedule development, scheduling of field engineering resources, engagement of third party vendors, oversight of engineering design process , oversight of field engineering activities, responsible for client communications, responsible for coordination with client personnel, responsible for the development of project documentation.

• IT Service Management Experience – Experience with IT governance models and concepts. experience with organizational transformation concepts for IT service groups

• Experience in customer service.  Ability to work effectively with clients in a complex political environment.

2021
09/28
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